Forrest Marketing Group: A One-stop-shop for Contact Center Services
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Richard Forrest, Managing Director
A crisis like COVID-19 has shed light on how organizations are quick to revamp their business strategies to support their customers. On that front, contact centers have become a key tool during this pandemic in ensuring business continuity and helping companies continue serving customers.
Every conversation is an opportunity to create a lasting positive customer experience and to build brand awareness. However, under stressful circumstances such as this, customers will be very confused to differentiate between what feels like a genuine concern and what is a market fluff. As contact centers are on the frontline of this interaction with customers, it is vital for the organizations to have a matured and experienced contact center as the strategic partner.
That is what makes Forrest Marketing Group (FMG) an ideal partner for enterprises in contact center services. Based in Australia, FMG has close to two decades of expertise in providing a diverse range of contact center services, including telemarketing, lead generation, appointment setting, inbound and outbound customer service, customer engagement, and outsourced sales solutions. Remarkably, FMG is one of the highest quality outsourced sales and call centers in the country, and they represent some of the nation’s best-known brands today.
Remarkably, FMG is one of the highest quality outsourced sales and call centers in the country, and they represent some of the nation’s best-known brands today
What has steered FMG ahead of its competition in contact center services is indeed the expertise that they bring to the table. All their call center agents are mature, understands the local market, and has expertise in professional sales and customer service across a wide range of industries. Interestingly, FMG also has one of the highest staff retention rates in the contact center services industry. With that, they have created a stable and high-performing customer service and sales team that provide consistent results for their clients. Alongside this, all their agents work from their office in Sydney, enabling them to have full control and visibility over the team, driving a dynamic results-forced culture. They also have an open-door policy where clients are encouraged to meet with the agents regularly and develop relationships with them to create a seamless integration.
Furthermore, with their robust technology and quality control, FMG provides complete transparency to their clients concerning the agent and campaign performance. And with a relentless focus on delivering value to the clients, they have developed a culture that emphasizes learning and development and continuous improvement. Their proven tailor-made approach toward their clients ensures that they deliver exceptional results and help the clients achieve sales and marketing targets.
On that front, their numbers speak for themselves. The FMG team make thousands of calls each week, handling customer inquiries and generating sales leads. These calls generate millions of dollars of new business for their clients each year. Banking on this expertise, they have established an extensive clientele in Australia. And notably, many of their major clients have years of a long-standing partnership with FMG.
As demand for contact center services and support continue to soar, FMG is well set to leverage this opportunity and further consolidate its stature as a one-stop-shop for contact center services. FMG can indeed be that ideal partner for enterprises that will expand their resources and strengthen their initiatives in sales and marketing.